Hello @sarahpassotphotograp,
Thank you for reaching out to us. To answer your question, we only close forum posts once the issue has been resolved or if the original poster has also sent us an email regarding the same issue. That helps us to avoid confusion and duplicate responses. You can find more information on our process here: How To Get Help.
I see that you mention having a previous ticket that was closed before your issue was fully resolved. Our aim is to make sure all customer’s have a path to a working Glowforge at the end of our support process and it looks like we did not meet that on your previous ticket. I sincerely apologize for that error.
I’m glad to hear that the issue you were having today has resolved itself. I took a look at the logs for your unit and it looks like the issue might have been caused by a very bright overhead light that was causing your lid camera to have trouble focusing.
Should you have any other trouble with your Glowforge, please let us know and we’ll be happy to investigate. I hope you have a wonderful evening.