Another wet glowforge

[leahgee2]

@johnse

They usually respond quicker than that

not necessarily:

Glowforge Support Team (Ticket #67360)

I go with Email if I want something sooner and P&S if it seems symptomatic of something others are seeing or where I’ve found a workaround and can wait for longer response times. I am avoiding the dual-reporting approach because it’s counterproductive

@johnse

They will probably have a new one on the way quickly.

false hope:

Was supposed to get replacement... but never got a reply?

Hi, Last week I drove canada to usa to pick up my GF, however once at home I realized the front is detached from the lid. I wrote to support on thrusday, and Friday morning I already heard back with the bad news that I have to ship it back, as soon I confirm the same shipping address. I replied asking if there is any chance that I can receive the replacement in Canada, and/or perhaps ship the old from Canada. have not heard back since. I regret having asked about the shipping…:bowing_man: if …

@pam4arts sorry you got disappointed after waiting so long. I share in your frustration. hope you get your replacement quickly.