Up until recently, my air filter order showed-up in my account page with an expected June delivery (or delivery notification). Now, I can’t seem to find any mention of my filter order anywhere within my account. Has anyone else had this happen or can you point me to where in the website the filter orders are hidden?
To add to the mystery:
Referrals from two individuals who used my link during the crowdfunding campaign stopped showing up in my referral page about a year ago. I suspected that they had simply canceled there order due to the repeated delays. Now, unexpectedly, they showed up on my referral again page with a status of “Not yet shipped”.
Yeah, something is definitely wonky. For comparison, here what my Purchase History page looks like now (left image) versus what it looked like last year (right image).
As you can see, all the other prices have been “adjusted”, which is strange.
I wish, but I doubt it.
I’m pretty sure it works the same way as when you get your Glowforge: They send you an email to confirm your address and then you have to wait 3+ weeks to get it delivered.
Does it usually take this long for support to reply? I sent in an email a week ago about my air filter order and I haven’t heard anything beyond the initial automated response. Maybe everyone is on holiday.
So here we are on June 6th and I still haven’t received any sort of response from Glowforge to the email I wrote on May 24th regarding my missing air filter order.
I got the automated response stating that I was assigned support ticket #81880 and then…
…radio silence.
