I was wondering if anybody has gotten a warranty replacement machine lately and how long you had to wait? I was told 2 weeks and after 1 week I asked about the status and they told me “oh sorry, it is going to be 2 more weeks”
I already took care of the emails, they already sent me the return labels and they told me I could keep this machine until I receive the new one (which by the way they wanted to send me a refurbished one at the beginning within the same 2 week time frame but I said I didn’t want that because it could be problematic and they told me that’s fine and they would send me a new within 2 weeks as well). There is an order already showing under my settings/order but no tracking and still under “processing” The problem is, this machine I have right now is pretty much useless 80% of the time at this point.
This is my only source of income and I get orders every single day and are piling up. This is hurting my business so bad, my customers are freaking out (ME TOO) and I have wasted so much material, time and money because of this.