Anyone having problems uploading projects?


#1

I’m working on a project and I am having trouble uploading several files. The web UI just hangs on uploading the files. The files are pretty simple. 1.75x2.5 inches. The artwork was rasterized in Illustrator.

I have tried clearing my cache and switching over to Firefox with no success :frowning:


#2

@pip


#3

I’m so sorry for the trouble.

Does it happen with all files? Or just some?

Could you please send us the file you’re running into trouble with? We’ll be glad to take a closer look.

If you’d prefer not to post it here, you can email it to us: support@glowforge.com


#4

It appears to be fixed for me. Thanks for following up Pip :slight_smile:


#5

I’m having the same issue uploading the first version of my current project (i.e. wedding announcements) :grin:


#6

Congrats! I did a lot of my wedding decorations on the Glowforge. Here is a link, maybe it can give you some ideas :slight_smile: Glowforge + Wedding = Awesome :)


#7

That’s great to hear! Thanks for following up, as well.

Please let us know if you run into any other trouble, and happy printing!


#8