FInally got my GF after two years, just for it to not work properly
First, it’s a bit misaligned (the “founder ruler” was a bit off, but that should be just calibrating, I hope). But the big issue is that when the arm had to come out a bit more, the left side was getting stuck while the right side just basically cafe of the railing.
See the pictures and videos from the Dropbox link:
With the power off, if you place the gantry in its proper position, does it smoothly roll forward and backward? If so, what happens if you power on now?
It does smoothly roll forward and backward. That’s also frustrating, it’s not like if I knew that there was some resistance. It does happen every time though, after powering on as well. I’ll try the answer below and see what happens.
Something mechanical is wrong. Support will likely be replacing your unit. There’s a chance they will be able to just send you a component. That’d be nice. Not sure if it’d be possible in this case though. Do yourself and Support a favor and, if you can, take pictures similar to what @ranger.mctague has. It will likely help Support determine the failure and appropriate resolution.
Thanks for the discussion. It helped me determine the cause of the issue.
Thank you @emrod48 for the videos and photos. Unfortunately, this issue is not one that I am able to solve remotely. I will reach out to you via email about a warranty replacement. I’m so sorry for the inconvenience.