Could not connect all day and now that I finally can, no artwork uploads correctly.
When I upload text, it shows up transparent. When I upload my artwork it says artwork not recognized. I had PNG files. I tried PDF, that didn’t work either (error saying we can’t mask yet). I was using pinewood and selected uncertified material when I was getting the error for artwork not recognized.
I put in basswood, which was on the materials list, and the artwork not recognized went away, but when I upload a file it is transparent. There is nothing there.
Can someone please tell me how to get around this?
I have to print my projects and everything is on hold at this point.