Aura will not power on

Glowforge Aura working yesterday upon finalizing a cut but today will no longer power on. I checked the cord to make sure it is plugged in properly to the outlet and machine. Which it is. I checked the power supply cord to make sure that it is not compromised. I also tried a different power chord. No luck. Not sure f there is a hard reset for the machine or a fuse that needs to be replaced?

1 Like

Welcome to the community - sorry your first visit is with a problem :frowning:

The full reset for an Aura is to unplug and plug it back in - everything else is internal. I presume after checking the cord you did plug it back in? If yes, you likely want to reach out to actual Support by phone/email/Discord.

If there is a fuse or something that can be checked at home that Support tells you about - come back and let us know!

3 Likes

Have you tried plugging something else (such as a lamp) into that outlet? Perhaps a circuit breaker tripped.

1 Like

I have, other electronics work on the same outlet … additionally I have plugged the machine in to other outlets that I know are active with no luck.

2 Likes

Any luck? My Aura has just done the same thing to me today.

1 Like

This topic was automatically closed after 30 days. New replies are no longer allowed.