Black cable instillation failed with burnt board (this is ridiculous)

Preformatted textI’m back! Black cable instillation was a fail, reviewed it with others, so I know it was done correctly. Zero lights. And after further inspection, a burnt board.

Do I have to wait another week for a response?

Thank you for reaching out about this right away. I’m so sorry to hear about the trouble with the replacement cable.

Unfortunately, this an issue that we aren’t going to be able to resolve remotely. I’ve replied to your email with your next steps to replace this unit and get you back to printing as fast as we can.

Once again, from the whole team we are so sorry about the issues. I’m going to close this thread, we will continue to work on your next steps by email.

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