I received my Glowforge on Saturday (FedEx left it sitting on its side in the mailroom and signed my signature without my consent) and once I figured this out, I picked it up on Sunday.
I put everything together this evening and everything seemed to be going smoothly. I connected the WiFi, the app said “ready to print!” But when I got to that stage…it stayed on centering. The image of the wood never appeared and it couldn’t read the QR code on the provided items from the kit.
I have spent HOURS on this this evening reading all of the forums, resetting the WiFi, cleaning everything with the wipe, setting the laser under the camera after restarting, etc and nothing is working.
I am so sad because this is a brand new glowforge with Christmas items to make! What should I do?