Our Pro is only 2 months old. Been working like a champ since we got it. Within the last week, I started to hear a thump, thump, thump every time it set focus. I did not, however, notice any weird cut lines or engraving issues. I’ve checked the side tracks for debris and have kept that track vacuumed and clean. Never saw anything or felt anything. This morning, it was really loud - only when it was doing to autofocus or centering. So I visually inspected each wheel. Finally saw a few lines on one and when I reached to feel it with my finger, a big chunk of the wheel fell off. Ugh.
How is this replaced? Do I need to send the whole unit back? Or is this wheel something we can swap our selves? I hope we can get this swapped out quickly so our production downtime is minimal.
Thanks for any feedback.