Hey there! I was so thrilled yesterday when my glowforge finally arrived! I’ve been loving it so far and look forward to using it daily…
That said, I have noticed that I’m having some pretty significant issues with the camera alignment. It’s a problem that’s bad enough that I can’t use the machine how I was hoping to (engraving on existing stuff). I have scoured the forum for recent posts about this issue but the latest ones I’ve found have been from Dec. '17 so I wondered if anyone else is having this issue still? I’ve sent an email to support but not heard back. I never received my proofgrade materials so I really don’t have a way to test the accuracy using them (that would be helpful for sure!). This is a screen shot of my last ‘test’ cut. As you can see, it’s WAY off, more than the 1/4".
I tried rebooting (as described in another post, I held the button down until it turned blue, about 15 seconds, then turned it off for several minutes). I’ve also tried turning off my lights and even covering the window as I read in another post might be effecting the camera. I’m at a loss!
My first, out of the box print (the ruler on acrylic that I already had on hand) was spot on. I was very impressed with the accuracy and super hopeful! Then its been downhill from there. Any advice would be great!