Camera unable to take picture

Our GF is giving us this error “Camera unable to take picture” The head won’t move and do its normal boot up stuff that it does. What is going on? We are getting into holiday season and have orders rolling in, this is very frustrating.

While waiting for support to get back to you, here is something to read concerning the black lid cable: Stuck Centering/Focusing: How to Troubleshoot for potential Lid Cable issues before contacting Support 😲

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oh no, I’m sorry to hear about the trouble @james.w.henning.

I see you emailed us as well, and we’ve just responded there. To simplify our communication, I’m going to close this request.