I’m excited you’re interested in the iOS app! Unfortunately, since it is still in beta, we aren’t yet able to offer support. You can find advice here: The new Glowforge iPhone & iPad app (Beta)
At this time we recommend using a web browser on a desktop or laptop computer if you’re encountering difficulties from a mobile device.
I’m going to close this thread - if you have any other questions, go ahead and post a new topic.