I’m trying to print on a bamboo cutting board. I used settings from another post that look identical to the board I’m trying to print on. Well, I can’t get past the warning for unidentified material. I click on “hide” and nothing happens.
There won’t be a place to enter “bamboo”. Select any Proofgrade wood and then enter your settings manually if it won’t accept the uncertified material. Can you share a screenshot of your settings and the error message?
It’s said uploadig forever now. I just tried it with the PG material selected and I still can’t get rid of the Unidentified Material message. This is the second time today I’ve tried to print and it just does this every time. It’s like it’s stuck or something.
Sorry, I see the design, just not the Sarah part. I think you can try printing if you are certain of your thickness and have entered it in the interface. You should also use the set focus before placing your design in it’s final place.
That message isn’t new, and 99% it’s completely unrelated to the problem sarahpassotphotograp is having. Whether you use PG material or not doesn’t affect the ability to start a print. It’s just a coincidence that it’s stuck uploading, possibly due to WiFi, broken cable, etc., any of the usual reasons. The non-PG warning is just a distraction from whatever is really going wrong.
Support shouldn’t refuse to help just because it’s not PG material. But they will surely ask you to test on a piece of Proofgrade, because that eliminates a bunch of variables. If it also fails with Proofgrade, that means it’s definitely not related to the settings. If it works with PG but not with these piece of bamboo, that’s also an important data point that may help identify the cause. Either way, it’s really helpful to do the standard test: run the Gift of Good Measure on a piece of PG draftboard. Then troubleshoot from there.