Can't load a new project, network errors

[AeroF]

Been trying to work with a PDF file that is 264k.
Every time I try to load the file I get to the “Rendering design” page and then nothing happens.

On the network tab I see an endless series of failed requests. Tried reloading the page and going through all the steps more than once. Loading other design files still works.

[jbmanning5]

I don’t see that you’re going to get a lot of help from the network statistics page. A lot of things can kill the file upload. The quickest way (to get help) is to upload the file if you can (to the forum for someone to check out).

[rpegg]

And by upload the file, he means upload it here so that forum members can determine if the problem is with the file.

File size has very little to do with whether it will upload. It’s the amount of time to execute the cut/engrave that is often the issue. Then there are little quirks within a file that can stop the processing.

[jbmanning5]

exactly what I meant

[AeroF]

Since I posted I have reworked and regenerated the files but still had problems. Is there something I can investigate about the file on my own?

[Jules]

Yes, the things you need to look for are listed in the tutorial below, along with a few other things that didn’t make it into that one, but are scattered among the other tutorials below it.

Laser Design Basics

Laser Design Basics.pdf (770.3 KB) dl488 9/6/17

Glowforge Interface - Tips & Tricks for Using the App

The Dashboard: Sign in to app.glowforge.com [dashboard] Keyboard Shortcuts and Maneuvering in the Interface: Copy (Select item)… CTRL/CMD + C Paste (Select item)… CTRL/CMD + V Undo … CTRL/CMD + Z Delete (Select item) … Press the Delete key on the keyboard. Update on Delete: _After the Autosave Settings Saver migration on 01/08/2018, if you delete a part or item from your file it will stay gone when you close it. The next time you open the file, it will not be there. If yo…

Glowforge Interface - Vector Files Made Easy

It’s soooooo easy to create files easily in programs like Illustrator, Inkscape, CorelDraw and Affinity Designer if you understand what the Glowforge interface sees when it looks at your file. (Think of this as a last batch of Tips and Tricks, then I’ll quit bugging you.) I’m going to demo in Illustrator again, but the same things will be done in whatever program you choose to use for your designs. If you have questions about specifics for other kinds of drawing and modeling software, …

That should get you started. If you created the PDF file, it should be fairly quick to spot the potential problem areas from what you did to create it.

If you didn’t create the PDF, good luck. Hardest thing to do is try to fix someone else’s work when you have no idea how they created it, or what program they used. You’re likely better off just recreating it yourself.

[jaz]

Thanks for the suggestions, @jbmanning5, @rpegg, and @Jules.

@AeroF Thanks for reaching out. I’m so sorry you’ve had trouble uploading your file.

If it’s more comfortable for you, you can email your file to me privately at support@glowforge.com, and I can take a look. Unfortunately, I’m not able to help much without seeing the file.

[jaz]

It’s been a little while since I’ve seen any replies on this thread so I’m going to close it. If you still need help with this please either start a new thread or email support@glowforge.com.