Can't print after snapmark enabled

Community Support
1

Exactly same issue as Print not possible after Snapmark update?

I haven’t had a chance to try snapmarks yet, but I just tried to do a regular print… after clicking the print button, it does the “scanning” step, then briefly flashes “preparing your design”, then drops back to the main interface. If I look in the Firefox network tools, I see an error about machine_settings_error.

I thought it might be something wrong with the design, so I tried a basic 20x20mm square SVG that I’ve printed before with no troubles. Happens in Chrome & Firefox, after a reset, and after re-logging in.

I’ve emailed support too but hoping someone has some ideas so that I can use it over the break? Please! I’ve got a long list of projects and finally a tiny bit of time.

Thanks

2

Ah… Went and read the linked thread.

Yeah that is a problem. Snapmarks shouldn’t stop the :glowforge: from doing normal prints.

***Since snapmarks is an experiment, there is no official support for it other than the officially created thread for it.

3

Thanks, but just to clarify, I’m not using snapmarks and not looking for support for that feature - this is just a regular cut.

4

I’m so sorry for the trouble.

Thank you so much for the details. I’m looking into it now. As soon as I have more information I’ll update this thread.

5

I’m sorry again for the trouble.

We’ve made a small change that should clear up this issue.

Can you try printing again and let us know if you’ve still having trouble?

1 Like
6

Yesss!! Thank you so much @pip!! It works now :smiley:

7

I’m glad to hear it! I’m going to close this thread. If you run into any other trouble, please start a new topic, or email us at support@glowforge.com. We’re here to help!