I was cleaning my air assist fan and noticed one of the wheels on the front of the carriage plate had a notch in the side of it (See photo). Is this normal?thumbnail|375x500 I am wary of running the GF with it like this. Can anyone identify and recommend what to do?
No that is not normal. The wheel is broken and I would think it would certainly affect the operation of the laser.
I’m sure you will have to wait for support for more information on getting a replacement.
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Carriage wheels I believe are user serviceable so support will weigh in and get you settles.
Weird problem though.
It’s happened before.
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Yeah what they said - keep in mind in general it takes staff about 3 days to respond here or to email (don’t do both, that slows it down)
Thanks for your support and feedback! It looked to me that that is the case. I hope GF support is timely especially if it comes to sending a part… Just when I have a deadline to meet…Ahg!
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I see you already emailed us about this and we’re working on it there, so I’m going to close this topic.