So I received my laser about a month ago, got about 10 prints in before I noticed one of the wheels of the laser head carriage was worn away and wobbling, causing every print and engraving I had to turn out terribly
So I send a note to Glowforge, and what do they do?!?
-They respond to my email immediately, sincerely apologizing
-They don’t make me ship back something I have been waiting 2 years for
-They ship a new part immediately, making sure it arrives before christmas
-They give me very easy-to-follow instructions on how to replace the broken part
-Then they have the audacity to tell me I don’t need tools and that the replacement will take 5 minutes.
-The replacement took 2 minutes and it prints perfectly. About 7 days from when I told them about the issue to when i was printing again. RIDICULOUS
You’ve given me nothing to complain about and I am very disappointed. Your customer service is fantastic, and the build quality of the machine makes it a dream to work with. Ridiculous. I expected less from you. Try harder to be a terrible startup next time.