I think that’s an unnecessary jab.
Here’s the CSS to add to StyleBot to hide it:
.scroll-box-content :has(iframe[title~="Discord"]) {
display: none;
}
I also made a video walkthrough. This is something that actually only takes minutes.
For everyone who has already started responding “But I shouldn’t have to block it!”, you’re right. But do you want to be right or do you want to be happy? This is something you can do today, right now, while you wait for a response to your polite feedback.
I have also been a professional software developer for several decades. I want to make the point that the fact that it was not instantly fixed to your satisfaction doesn’t mean they aren’t listening. I’ve had the misfortune of trying to work with lone wolves who think they can just throw stuff into production. That’s how you get broken stuff, and you have to rush more changes out to try to fix it, and the feedback loop spirals into chaos. A more realistic timeline:
- Feedback is collected
- Product lead(s) sort through it and prioritize
- Development team is consulted to estimate how much work it will be
- Many questions arise: where will the setting go? Is it per-user, per-machine, per-browser? Does it unexpectedly interact with other features?
- UX design needs to figure out what it’s going to look like and how it’s going to behave
- Work is scheduled relative to all the other things the team needs to be doing
- Code is written, reviewed, submitted, and a release candidate built
- Release is QA tested
- Documentation is updated, including internal docs for support staff
- Release is scheduled and deployed
Even for a feature that is fast-tracked ahead of other plans, this is not “minutes”. For something which has a workaround (clicking the hide button), this is not an emergency fix, and so it is appropriate for it to follow the full, standard development process. I’d much rather click the hide button for a few weeks than have this rushed out and cause an outage that leaves me unable to print anything.
I’m sympathetic to folks who are very frustrated by this. I have some of those same diagnoses. Even though I like the chat, and have been participating in it (to the detriment of my focus), I have no use for it being in the Glowforge app. What I don’t understand on the one hand describing the chat as being literally “mental torture” that is causing you to lose money to the extent that you’re considering hiring a lawyer, and on the other hand saying “why should we hide it?”. I should think the answer to that question is obvious.
Please accept this as a positive response.