Connecting to Enterprise Wi-Fi (beta)


#1

This thread is for discussion of Enterprise Wi-Fi (beta) announced in our Latest Improvements in June.

For those of you working in an education or business setting, we’ve got good news! Thanks to your feedback, we’re adding support for Enterprise Wi-Fi so that you’ll be able to connect your Glowforge directly to your organization’s network. Our new update now supports some of the most commonly used authentication methods:

  • EAP-PEAP
  • EAP-PEAP/MSCHAPv2
  • EAP-TTLS/PAP
  • EAP-TTLS/CHAP
  • EAP-TTLS/MSCHAP
  • EAP-TTLS/MSCHAPv2

If you’re not sure which authentication method your work or school network uses, check with your IT department. Note that Wi-Fi networks that require users to view and interact with a web page before being granted access (typically used by airports, hotel lobbies, and other venues that offer free Wi-Fi hotspots) are not yet supported.

Since this is a beta release, our support team can’t handle your questions yet - but we’ll jump in when we think we can help, and try to update this post with the best advice from the thread below.

How to Set Up

If your Glowforge is not already connected to the internet, start at setup.glowforge.com

If your Glowforge is already connected to the internet:

  1. Turn off your Glowforge
  2. Sign In: Using a device that connects to the internet via Wi-Fi, go to app.glowforge.com/setup and sign in.
  3. Power Up: Turn on your Glowforge and wait until all motion has stopped for 30 seconds. (Your unit may reboot. If it does, wait for it to come back on and stop moving for 30 seconds.)
  4. Start Wi-Fi Setup: Hold down the button on your Glowforge for ten seconds, until it glows with a teal color.
  5. Connect Your Glowforge to Wi-Fi: Follow the instructions on screen to connect your Glowforge to Wi-Fi, making sure to select your Enterprise network. The instructions on screen will vary depending on your network - the picture below is an example.


As a teacher who has a hot classroom workshop I am so so dissapointed
#2

Thanks Rita. I’m anxious to get this to work since I’ve been dead in the water for months now. Unfortunately I’m not having any success with this beta thus far. When I try to connect to our network I’m not getting a prompt to enter a username, only a password. I don’t know exactly which authentication protocol our network uses, but I’ve queried our IT guys about it (it’s EAP-PEAP/MSCHAPv2). Any thoughts?


#3

You’ll have to connect it to a non-Enterprise network once first (a cell phone hot spot works), so it can download the firmware update. Let it do its thing, it will reboot (you’ll see it calibrate all over again) and then you can re-do the wifi setup for the WPA Enterprise network.

I now have mine connected to a PEAP/MSCHAPv2 WPA2 network and it’s working great. (It looks just like the image posted above, except for a different network name and username, of course.)


#4

how about cert based enrollment


#5

Got it working. Thank you. It took a while, and several restarts, before the firmware got updated. There was no obvious indication that it occurred and I could find no way to actually see the firmware version. Am I missing something?


#6

The only indication is that after it boots up, it’ll reboot by itself a minute or two later.

There’s an open forge project thread around here where someone has figured out how to get info. I’ll let you search that one up.


#7

Is there a way to manually update the firmware? My glowforge isn’t doing this automatically


#8

I just checked – your Glowforge is up to date!