Connection problem

I received my Glowforge Pro yesterday and can’t get it to connect to network wifi. My computer finds the Glowforge and then when I try to connect to my network, it won’t connect. My network has a password but it doen’t ask for it. HELP! I don’t know what else to do.

Try watching this video and setting up you wifi again. Set up again


Hi @skeetersdesigns,

I’m so sorry you ran into trouble during setup. It looks like your Glowforge is connected and you’ve been able to print since contacting us. That’s great!

Could you please let me know if you’re still experiencing any problems?

I see that you emailed us about this as well. I just followed up there with some more details that will hopefully help you maintain a more stable connection. I’m going to close this thread out, and we can keep working on it via email.