Consistent "Bump" error

[crachad.laing]

My glowforge consistently gives me a bump error with every print. I can’t get through 30 seconds of a print without having to cancel the print. I’ve searched through all forum communications relating to this issue and have tried all the troubleshooting suggestions I can find. PLEASE HELP!

[eflyguy]

You might want to specify which suggestions you have tried, otherwise support will have to start out providing them, which will just slow things down.

[crachad.laing]

Thank you. to clarify, I’ve used every suggestion from the article linked below:

Laser Head Bumped

Hi there! Good to hear that change worked for you. To cut successfully, there are three important things to check. First, your material must lie flat. This requires a clean, properly installed crumb tray and flat materials. Second, there must be no obstructions, dirt, or damage preventing the laser light from reaching your material. Third, your design must be set up properly - for example, with lines that are fully on the material and that are set to cut. It’s hard to know which issue might be…

[Mike.D]

Hi @crachad.laing - I see you’ve emailed us about this issue as well. I’ve just reached out with some next steps for troubleshooting via that email thread. To keep things neat and tidy, I’m going to go ahead and close this topic and we can finish up getting your troubleshooting taken care of via that email. Thanks!