My custom settings reset today. When I attempt to change the settings, two things happen:
– The speed setting will always remain at 100, even after saving.
– All the custom settings now mirror each other.
If I quit the app and start it again, the custom settings are reset to 1 power 100 speed. The focus height, number of passes, and setting names are retained correctly.
May be having a terminology issue here.
When you say Custom, are you talking about results you used on a previous design (not sure these ever saved correctly).
OR
Actual Custom settings?
For actual custom settings, I always set the material or manual thickness, then the previously saved custom numbers can be selected from the list of saved settings.
I’m having the exact same issue. I’ve opened up a design that I’ve used before, just needing to engrave some more items. All of my settings have been changed to a speed of 100, power of 1. It takes several minutes for it to process my design and then tells me that what took 45 minutes will now take 15 hours and 36 minutes. I’ve checked several of my designs and all of them have a setting of 100/1 or an “enter settings” message for every layer.
Hopefully someone from Glowforge can address this, as it seems to be affecting several users.
I saw this as well last night. I found that if I click on my custom setting it changed to 100/1 but if I then clicked the proofgrade setting and then clicked my custom setting again, all was good. There’s a bug in there somewhere.
I am having the same problem, it’s extremely inconvenient to have to go into every layer and click into another setting and then set the layer back before beginning every job. Given any significant number of layers and cutting jobs the time wasted adds up quickly.
I’ve only had this machine a week and between this issue and last night’s outage it’s not a great introduction.
This is happening for me too. All settings I have manually entered and saved are reverted to 1 pwr, 100 spd. Also the software seems to be having an issue with selecting and moving multiple objects. Like I’ll click and drag to select two objects, and then when I click and drag to move them, only one moves.
and when manually restoring one of my settings, i remembered the power but did not reset the speed. I mistook the 100 that was inserted in error as full speed. 100 is slow enough to really cook a piece of paper even at low power. This made for a goodly attempt to burn down my glow forge but I caught it early enough to avert disaster. this needs to be fixed asap. @dan
Yeah, might not be the same problem for everyone. But it’s always a good first thing to try. It clears up a lot of the issues.
For those of you who try it and it doesn’t fix the problem, you’ll want to start your own ticket in a new thread…it’s how Support realizes there’s a general problem that they need to work on. (More tickets - bigger issue.)