So my replacement Glowforge arrived last week with every paper tape seal split (including the long one at the bottom of the box), 0 handles, a compression wrinkle at one end and a rather large gash at the other. It is my opinion that the paper tape it totally inadequate for this heavy a box but that’s another matter…
I had this unit held at the depot for pickup (good thing…) and had UPS add the plastic tape so I could get it home. (it was that, or refuse delivery which I was not about to do.) Amazingly the unit works just fine!
I know we need to keep the boxes in case of warranty return, so my question is: does Glowforge consider this box acceptable for a return?