I can’t get design catalog to load anything on the dashboard. I do pay for premium. The freebies won’t even work. This started when I got an email to try premium for 14 days. I ignored it because I pay for premium. Did my premium get wiped out?
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You’ll want to contact Support through email or by phone and ask, as they don’t check the forum. They’ll be the ones who can troubleshoot this for you as they can look up your account and get things straightened out.
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Having the same problem.
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I clicked through that email earlier. And just now i went to the catalog and tried to add an item, I got an error saying it wasn’t available. I think there are bugs from this transition of making the catalog available to non-GF premium subscribers. I can open the files i already had from it, but adding new ones are an issue.
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That’s an excellent theory.
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It’s working for me at this time.
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I received an email from Glowforge stating that there is a problem regarding catalog designs that they are investigating.
Everything is working normally for me.
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Hi everyone! I’ve raised this with our Software team and Customer Care, and they’re actively looking into it. There’s now a notice up on the Glowforge Status Page here: https://statuspage.glowforge.com/ and we’ll keep that updated as we learn more and work toward a fix.
If you haven’t already, you’re also welcome to open a Support ticket. That helps us keep track of who’s affected and makes sure updates and next steps get to you directly.
Really appreciate you all calling this out and your patience while we dig in.
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Confirmed – designs cannot be added to the user’s dashboard at this time. (11:44 MDT, 02 Apr 26)
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Hi Everyone. The issue with the adding Glowforge Catalog Designs to you library has been resolved with the software team now. The status.glowforge.com page has been updated to reflect this.
If you are still encountering any issues, please submit or follow up on a support ticket so we can take a closer look and help troubleshoot further. Thank you for your patience throughout this.
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