Hi everyone! I’ve raised this with our Software team and Customer Care, and they’re actively looking into it. There’s now a notice up on the Glowforge Status Page here: https://statuspage.glowforge.com/ and we’ll keep that updated as we learn more and work toward a fix.
If you haven’t already, you’re also welcome to open a Support ticket. That helps us keep track of who’s affected and makes sure updates and next steps get to you directly.
Really appreciate you all calling this out and your patience while we dig in.