Discussion of December update

[Mike13]

@dan

Oops! Fixed. Thanks for pointing that out; a line got deleted in copy-paste.

This is awesome! And I hope @laird ends up being right about his hope that the passthrough software will accompany the Pro sheets. That would be amazing!

[data]

@dan, why the international shipping date proposed for a month? I found my Estimated Shipping Notification Date sudden proposed a month from Early March to April. Disappointing.

[Noach]

@dan Mine as well. From the beginning of February to beginning of March. I hoped to hear something more about the progress of the international deliveries in the December update than this.

[f_debastiani]

Same here! Would appreciate an Update about this.

[dan]

We update every customer’s shipping date at least once a week (often more) based on our latest forecasts - that means they move based on many factors. For international customers, we also have to take into account shipping, logistics, and compliance, all of which are different for each country. We don’t share details on our shipping, logistics, and compliance activities, but you can always see the latest date in your shipping forecast on glowforge.com/account.

[MakerMatthew]

Big discussion on that topic here…Pushed Back a Month From March to April

[raymondking32]

So the camera update is live meaning that my “Kentucky windage” formula is going to be rendered useless? As much as I disliked it in the beginning, it’s going to be odd having my prints be exactly where I placed them

Guess I’ll have to continually run tests until I see that it’s been updated, as I would hate to have adjusted only for it to have been updated on my machine and have that print be ruined.

A question I do, and have had: For the updates, can anyone expand on what orientation our machines need to be in? I’d assume they would have to be on and in an idle state, but how long do these updates take, and how long must the machine be idle before it gives it the go ahead to install. I’m just worried that I may turn the machine off in the middle of an upgrade or attempt a cut and then brick the machine or cause it to have issues, ya know?

[TheBigHead]

My “shipping” date has been postponed by a month as well and all we can read about is the same, useless, answer… This is so annoying!

[rpegg]

@dan

We’ve finally been able to roll that out for both new and existing Glowforge units so you can take advantage of it. You don’t need to do anything - it’s been rolling out slowly over the past few weeks.

The rollout’s already complete.

Promises better image placement. Never perfect. Likely also depends on other factors including the flatness of the unit table surface or how repeatedly the lid closes tight.

[dwardio]

Sounds like the changes were made in the cloud processing end, if so, no action on our end is needed. But if it also involves an update to your GF, it should do so during the next power-cycling, before calibration. This of course means that calibration will be delayed, so patience is a good thing here. If you bail during the update, it will try again the next power up requiring the same wait.

[bruceaulrich]

@hansepe

And you didn’t engrave them?

That’s what I thought too when I saw the photo.

[gmckayca]

Oversized Proofgrade for Pro units is a great idea. But I wonder about the shipping costs for that.

[lizabeta]

Any words or thoughts on the catalog? How often will it be updated? Are there new projects in the works?

[neil2]

My shipping date has rolled over another month too… February was looming so much I could almost smell the proofgrade burning… now March… UGH!

[raymondking32]

@dan

We have more improvements in store. In the meantime, if the print dowsn’t go exactly where the preview was, here’s what you can do to improve it

I guess I just got a little excited with this, but only because it was right after his explanation here:

@dan

Since we started production, we’ve been going through a time consuming process at the factory to record huge amounts of data on the performance of each unit’s camera. Over the past months, we’ve been developing advanced software to use that data for more accurate image placement. We’ve finally been able to roll that out for both new and existing Glowforge units so you can take advantage of it. You don’t need to do anything - it’s been rolling out slowly over the past few weeks.

Also followed by this, which leads me to believe there are owners who do have perfect alignment (which makes me green with jealous rage)

@dan

Finish all these steps and your accuracy still isn’t perfect? Hang tight. We’re continuing to improve our software to make it even better.

I read it as they were sending out the personalized updates that each of our machines had been evaluated for, meaning it was going to be spot on. You’ve always been very open minded when these updates are published, so I appreciate you helping to ground me Oh well if it isn’t perfect, yet. I knew what I signed up for when requesting my machine before it was fully ready!

@dwardio That’s what I thought. I’m not familiar with cloud processing and software, but as I said earlier in my post, I thought maybe if they were rolling out our camera alignment updates, that would be machine specific rather than a generalized improvement on camera tech. Still a little curious for some clarification on this update, but meh, I’m sure when my specific update rolls out, my bed image won’t look like it’s leaning against a wall after a night of drinking

[ray716]

I, personally, would have liked to hear about the filter and updates to that. Otherwize thank you for the awesome update post.

edit: I saw the comment about air filters after I wrote this.

[laird]

Oversized Proofgrade for Pro units is a great idea. But I wonder about the shipping costs for that.

Let’s hope the “free shipping on orders over $100” applies. Larger sheets cost a lot less per square foot, and I’d be happy to order large batches. It’s not like the material sits unused.

[gmckayca]

I hope the $100 free shipping applies, too. I just checked and the UPS Ground shipping cost (from Tennessee to California) for a single 48 x 20 sheet of PG is almost $30

[matt5]

I did a scan but didn’t see any mention of when Pro Shields will go out to existing Pros? I would like to not wear the glasses during 55 minute engraves.

[Jules]

No, they haven’t said yet.