Hey Guys! @dan so I hear some people have lost their shipping estimates. I emailed GF straight away about mine, for some time it had march 29th then 28th which I understand give or take a day or so, But when I checked, it jumped from 29th march to may 9th…What???
I genuinely feel I am chasing dates, everytime I get close to the dates stated within a couple of months BANG moves away, so I get close to it again…BANG gone again. I don’t think Ill be getting mine next year, I have a feeling Ill be asking for a refund if it continues next year because I don’t know how long this can go on for 
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I had this happen to me , I got an email 5 days later saying they had some email issues and that they resent my shipping notification , which I did receive. Now just waiting on notification for UPS that it’s actually shipped…
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The shipping dates change because they’re estimates based on whatever factors Glowforge is using to determine when you’re likely to receive your email. I assume the current speed of production, materials on hand versus materials needed for production, repair and replacement rates, etc. all contribute to determining these estimates. When production speeds up, dates move ahead. When there’s an issue that slows production, dates move back. This means your date can and will change, sometimes later and sometimes earlier. There’s no new answer to give on this situation, so you shouldn’t expect anything other than the “same, useless, answer.” Your shipping date is a prediction. It’s not a promise. They don’t and can’t know if they’ll be able to get to your order by March or April. They estimate, based on current info, and you get a date. When January and February roll around, they’ll have a better idea of what will happen in March and April. Complaining about no new answers, when they can’t possibly give a different answer, doesn’t help. We all want our Glowforges to get to us sooner. We all want to know when that date is. No one has that answer for us, especially months earlier than your expected “shipping” date.
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I read it pretty much the same way. Ran and put a sheet o proofgrade in and threw a design in the bottom corner to see how accurate it would be. Still about a 1/4 of an inch off 
. did a quick clean to make sure everyting was seated right, still no change. Oh, well, here’s hoping it comes soon 
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Shipping date has slipped again after coming within a week of the notification of the six week window! Now looking at mid-February delivery.
Hopefully this is just a way to avoid holiday shipping increased UPS costs.
This update did not have last months happy-talk about being ahead of schedule, but did mention the difficulties of holiday shipping.
This either means that they are behind schedule, again, and the holiday shipping is just another excuse, or they are running low on funds and cannot afford increased holiday shipping.
Nowhere near cancelling, no longer miss/need the money, but am very tired of the weekly and monthly emotional whiplash.
At this point I feel like the victim of an abusive Turkish ice-cream vendor.
Accepting being jerked around is the new normal.
I was so busy cranking cuts out last night I missed the update. I did notice something off, or in this case on when I removed the wood to take out the cut pieces. When I put it back in the exact same spot and then looked at my screen the cuts lined up perfectly, and the cuts were right in the corner. I thought odd but didn’t have time to explore. Kudos to the a Glowforge team and fingers crossed everyone gets the success I saw with my machine… now to stop drooling over the upsized proofgrade and dreaming of automagic passthrough.
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Oh man, as annoying as those guys are, Turkish Icecream is the best.
I just get my wife to order it… that way we never have to go through the charade… she speaks a high dialect and most of them are too afraid to get on the wrong side of someone who might have friends in high places.
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It’s been updated already.
Some happen on refresh, some happen after a print, and a few happen when you boot up the machine.
We’ve done a lot of work to ensure that you can shut it off whenever you want without issue.
Nothing new to announce. We usually don’t announce software features until they’re imminent or done, though.
This is exactly correct
…but unfortunately this is not yet correct for everyone. There are still factors we haven’t compensated for - like if your tray is sitting on a bit of schmutz, the image will be too close to the camera, and the alignment will be off as a result.
I don’t have a date for that for you yet.
Yes - we had five days’ worth of shipping emails get held up. The “notify on” date disappeared because our system thought you’d been notified. We got those properly resent.
Overall we’re pretty far ahead of where we said we’d be when we switched to individualized dates - but that’s academic for most readers, since some folks’ dates are moving in and others are moving out, depending on details of supply chain, logistics, etc. Internally we’re really happy that the average is “moving in” but it’s small comfort to those who moved out.
Agree they’re annoying, and agree they’re the best!
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How is y’all’s visual alignment after the update?
I never did a “before” test because I have only had my Pro for a couple of weeks, but this is what I see currently.
The test pattern is 1" squares. On the far left side where alignment is at its worst, it looks like I have about 1/8" of error. The rightmost ~2/3 of the area is much better.
With this level of accuracy it seems like I should be able to place art in unused areas of the material without worrying too much, as long as I give at least 1/8" margin for error. Only the very center seems accurate enough to do something requiring greater accuracy, like adding cuts to an existing object.
Looks like jigs and low-power cut markings aren’t out of style quite yet, but this seems pretty usable for placement of new projects, and that is by far my most common task. Hopefully they will continue to improve this feature.
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If there are supply chain issues how can anyone be moving ahead without sacrificing an equal or greater number of folks that are “ahead” in the line?
I think @dan explained this in the update.
It may be that some Pro orders have been slipping out while Basics are pulling in. But the overall numbers mean they are delivering faster than they had expected.
“Supply chain issues” have so far (apparently) not idled the factory—just shifted product mix.
I haven’t seen any update on international certification is this still in the process? I have noticed mine to is pushed back a month
Oh Boy…the large ProofGrade…the pass through slot…Hot Diggity Dog!
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Update is they’re still working on it. Reasonable conjecture is that it is turning out to be harder than they expected. I expect more difficulties going forward too. It’s just harder for a small company with a product that differs from other products in their category.
I’m glad GlowForge can celebrate!!! My delivery date keeps getting pushed farther and farther away while Dan says their in record production. It’s like a carrot tied to a stick. I just never seem to get close enough to get it. I had plans of making Christmas gifts this year and I see my date getting pushed farther and farther away, and now my email date has been pushed back beyond Christmas. I am so close to say screw this give me a refund. Dan I am fastly loosing faith in you and the company.
My expected ship date moved CLOSER!!!
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Oof… twice now, I’ve been just one day (!) from shipping, and I log in the night before the ship date to find it pushed out some number of days. It’s a very peculiar form of torture, I tell ya! 
I’m now pushed back to the 19th (after 7th, 12th, and13th)… Was hoping to have it in time to make Christmas presents, but now I’m just crossing my fingers that it gets out in 2017.
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BTW, I hope that doesn’t come across sounding bitter or bilious… I get that stuff happens and everyone is doing their best. It’s more like commiserating with my fellow “waiters.” 
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Exactly, and also sometimes kept us from overproducing even more than we would have otherwise.
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Do appreciate the open communications and updates, Dan.
Also, I just recently turned an officemate into a Glowforge buyer! Trouble is, I’m not sure if he remembered to use my referral link. I checked my referral page today and didn’t see anything. He was kicking himself wondering if he did something wrong. Is there any way to get that tacked on retroactively?