Discussion of June '17 update

[wenning08]

thank you

[dan]

@citoe

Will the Glowforge ship without the air filter?

We’ll give you the choice of receiving yours without the air filter or not… I bet I can get you a better answer if you email support@glowforge.com who has your order details, though.

[dan]

@roger.soucy

with some folks getting their units ahead of schedule, and others being told there’s a delay

Yes - we’re moving as fast as we can, but we won’t be able to finish on time. We’ll get every customer their Glowforge ASAP, but early orders will (all things being equal) get them sooner than later ones.

[bolsoncerrado]

Who remembers that “FIrst units shipping December 2015!” - with a bit of luck all will have shipped BEFORE December 2017!

[Scott.Burns]

@dan

Yes. I’m talking about Pro hardware and the latest software, neither of which are now shipping.

Perhaps you read my original post too quickly. In your announcement (below), you claimed that we can manually align on machines that don’t have this yet-to-be-released software. We can’t. That statement should not have been in the announcement.

@dan

We’re improving the lid and head camera operation so that the passthrough feature automatically aligns your extra-long designs for you. That software will roll out later this year, but we won’t hold up shipping Pro units as a result - in the meantime, you’ll be able to manually align your designs.

[curt]

@dan

Can’t wait for the day that all of these units have shipped. (Pro, Basic & Filters) so we can all move past this.

@dan

You and me both.

And in the neighborhood of 9367 others I’m sure.

[sameolegrind]

In light of yet another delay it’s painfully clear that that schedule was never even close to possible. Just plain dishonest.

[dan]

@nathansouriyavong

Are you referring that 3 month delay to the 30-day crowdfunding people?

Both “all units ship by” dates (30-day campaign and after) changed.

[mpipes]

Hofstadter’s Law: It always takes longer than you expect, even when you take into account Hofstadter’s Law.

[billy]

@dan I have been quiet since backing in the first month believing in the product, quality of what GF is making, appreciating the compensation for delays and also very frustrated by them.

Prior to today I believed delivery would and should be done based on when the order was placed. If the teams are as good as you say, the quantity of high quality GF’s produced per day is well known, your note implies a lot of effort to understand what it takes to deliver it has been done, I believe everything you need to give us a reasonable expectation within a week or two is available! (overseas delays which cannot be helped excluded of course)

My time waiting is worth some clarity on delivery now that you are so close.

Can you help me understand why it is not that simple given the data you have?

Thank you

[dan]

@wenning08

Is there still a chance to get my basic still before the end of august since I didn’t get the pro or a filter faster than another three months tacked on or is this an all around delay again?

We’ll be shipping Basic (and also Pro, starting in 3 weeks) units continuously, so yes, there’s a chance depending on your location, when you ordered, etc.

[bolsoncerrado]

OOC @dan how many units per day can the factory make?
Basic speaking, for now.

[dan]

@Scott.Burns

you claimed that we can manually align on machines that don’t have this yet-to-be-released software.

I’m sorry I was unclear. “in the meantime, [once you get your Pro unit], you’ll be able to manually align your designs” might have been more clear.

[dan]

@billy

the quantity of high quality GF’s produced per day is well known

This is the challenge - our production rate and yield are both under constant improvement, not fixed.

[Scott.Burns]

So let me get this straight. Once we get our Pro units, there will be an integration of head and lid cameras that will give us accurate placement? Even on warped materials?

[Jules]

@Scott.Burns

Yes. I’m talking about Pro hardware and the latest software, neither of which are now shipping.

Perhaps you read my original post too quickly. In your announcement (below), you claimed that we can manually align on machines that don’t have this yet-to-be-released software. We can’t. That statement should not have been in the announcement.

What are you talking about Scott? Why can’t we manually align?

Sure, it won’t be perfect yet, but there ought to be a way to set up a jig of some kind.

(And I just upgraded to Pro this morning, so I now have skin in the game.)

update: Okay…never mind…dan beat me to it.

[jrnelson]

@Jules

Sure, it won’t be perfect yet

i think this is his issue

[rpegg]

@Scott.Burns

Perhaps you read my original post too quickly. In your announcement (below), you claimed that we can manually align on machines that don’t have this yet-to-be-released software. We can’t. That statement should not have been in the announcement.

---

Pro Software

We’re also hard at work on many Pro-specific parts of the app. We’re improving the lid and head camera operation so that the passthrough feature automatically aligns your extra-long designs for you. That software will roll out later this year, but we won’t hold up shipping Pro units as a result - in the meantime, you’ll be able to manually align your designs. You’ll also have faster Pro cuts with both Proofgrade and manual settings.

---

The statement uses the future tense “you’ll be able to”. Future tense. It refers to H/W and S/W that is not the automatic alignment capabilities but is supposedly significantly improved from the current accuracies. In three to six weeks after the first Pro is delivered you might be able to say his statement is incorrect. Not yet.

[Scott.Burns]

Yes, “perfect” means better than, say, 1/4" misalignment.

[Scott.Burns]

“In the meantime” implies before that future tense event.

“I’ll give you a dollar next week, but in the meantime, you won’t have it.”