@dan, I am not that happy for the April (late) update.
As I predicted, the late April update means another long delay.
I know and appreciate that you and your company paid effort on delivering the products. However, the April update gives an impression for me that International Customers are not that in high priority as we knew in the very beginning.
I understand that getting US domestic pre-ordered customers shipped first and then for international pre-ordered customers. But the current impression for me is that your effort is distracted to other areas like giving more discount to customers and launching the plus model. Another impression for me is that you just started to work on the international pre-order customers issue (like C&L) right after finishing all US domestic pre-order customers.
The delivery date is once again delayed to near 4 months to 1st Nov. 2018 from 4th June 2018. It is almost 3 years after we pre-order it. And we got no reason about the delay. We don’t know whether it is delayed due to production issue or the (C&L) license issue (which is unbelievable about the uncertainty date of complete and delay). You have past 2 years to solve the C&L issue before. If C&L for different countries are really an issue, what your company paid for the C&L consultant should be blamed for. You should have found that in the beginning.
Please your C&L consultant to give you a realistic “estimation” and ask them to give you reason AND tell us about it.
Now, i took some times to read back all previous update for the delay. It is totally ridicious, especially for the timeline. You didnt account for the C&L issue before in the timeline. I was cheated.
I always keep a faith on you as well as your company for every delay in the past. I was too native for that.
For the update of 2016 June:
What mentioned is totally a joke. IF, (I don’t think the deadline you “estimated” now), you ship the machine to us on November, it takes more than a month for shipment. Then it will be 2019. It’s useless for the discount. It’s a completely ridiculous.
You didn’t mention any remedy for that because you didn’t think about the impact of the delay for each country.
Please don’t tell me that 1) you and your company are the one to blame for the delay, (um… If it is not the case and that obvious, we are the one should be blamed?) 2) you can’t wait to ship us the machine tomorrow but you can’t due to blah blah blah (It is just a sweet talk if you can’t turn it into action) 3) you understand how upset we are. (No, you don’t understand at all) 4) Your company paid more for the international customers than the US customers. (Then we are deserved to wait for more than a year?)
I’m tired for reading the similar replies from you like that in the previous update (the delay announcement). You just gave a sweet talk and false hope to others because you just don’t care. Action speak louder than words.
Another thing your customers piss off now becaue you not only keep us in blind about the situation and delay announcement but also your attitude to shift to other focus.
Especially, I think you quiltly postponed the “estimated” delivery date without explanation makes customers most frustrated. For me, it is a crisis management and PR tool to quarantine the delay issue for individual customers.