Engrave issue on leather

[Jessica.F]

I’m sorry you ran into trouble with your print.

It seems @jules has given you some great advice, thank you for that.

I also suggest checking out a couple of guides that have been created by members of the community. First, a guide to printing without the crumb tray::

Tutorial: How to cut without the Crumb Tray (Honeycomb)

Tutorial: How to cut objects too thick to have the honeycomb in place The GlowForge has a maximum material thickness it can cut through, but there is a maximum thickness you can even put on the honeycomb (crumb tray) even if you are surface engraving as the laser has a limited focus range of 0.01" - 0.4" *** above the surface of the honeycomb at the time of this tutorial. But let’s say you wanted to engrave something thicker that fits quite nicely inside the GlowForge but not with the crumb tray…

As well as the popular sequel:

Cutting Without the Crumb Tray - The NO MATH Edition

There’s a great tutorial here on cutting without the crumb tray when you want to work with thicker material. If you want to know the numbers and theory behind it, go read that first, and then come back. Thank you, @henryhbk! This method uses the digital calipers you should already have, and the not-used-often-enough ZERO button. We’re going to go through the steps from the tutorial above, but without any math or writing down numbers. The first step is to find the height of your crumb tray’s su…

However, I do want to make sure your Glowforge is performing well.

Could you please do the following?

1. Turn off your Glowforge, then turn it back on
2. We included an extra piece of Proofgrade Draftboard with your materials shipment for troubleshooting. Place Proofgrade Draftboard in the bed and load the Gift of Good Measure design.
3. Print the Gift of Good measure using the default settings. Allow the print to finish.
4. When the print finishes, leave the lid closed and wait until the fans stop and the picture of the bed updates.
5. Check the completed print
6. Post here the pictures of the Gift of Good Measure