Everything has been working fine but started a new project and it’s stuck on homing?! Shut everything off, cleaned the lens and restarted and still says homing?! What do I do?
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Having the same problem this morning…
If you are and have not emailed them directly you should open your own topic because support will not deal with more than one person on a support ticket.
I extracted the logs from your Glowforge to investigate the problem, and it seems like your unit is running into trouble during the calibration step. During calibration, the lid camera finds the Printer Head by taking a series of images. There are a few different reasons this error may be occurring. Please walk through the steps below to get back on track.
- Turn off your Glowforge
- Clean your lid camera with a Zeiss wipe
- Remove all material from the crumb tray
- Check that the carriage plate is installed correctly with the teeth on the belt pointing to the inside. You can follow these instructions to clean and check Carriage Plate.
Once you’ve had a chance to perform these troubleshooting steps, turn on your Glowforge and let it try the calibration again. If you are still having trouble, let us know.
I see that you’ve emailed us about this, and we’ve sent you a response with next steps there, so I’m going to close this thread.