I finished setting up the system this evening and chose a safe first print, the GlowForge founders ruler. I used the ProofGrade Medium Maple Plywood. The print started fine, the etching went seemingly well. When it came to the cutting, I noticed it started the first side cut at an angle, cutting through the zero. It made the bottom cut fine and then when it started the right side, it suddenly made a strange noise, laser arm shifted (as if stuck on one side) and the cut started diagonal again.
I sent a message to support and decided to try it again. I got the exact same result on the second attempt. It is late on a Friday so I don’t expect a response until Monday. I decided to post here in hopes there might be a simple answer.
Is there anything I can check or do? Is my unit defect/damaged?