Few things to try:
You might want to closely inspect the optics (with a flashlight to see if you can see any cracks or spots) and take pictures of the various parts shown in the discussion linked below to post for support to see when they check this post:
After checking that out, also check the white ribbon cable on the laser arm. Turn off the machine, then unplug the cable and check the pins to see if they are straight. If they look okay, plug it back in until it clicks. Then you can try a print of the Gift of Good Measure again.
Getting those tests out of the way will save you some time when they see your post.