I inserted the proofgrade medium draftboard and my GF is not able to ID the material because the barcode is blurry. It is VERY blurry. I made sure it was flat, cleaned the cam lens… no luck.
Support will get with you regarding the focus, but you can manually choose the material from the drop down menu.
Wonder if your camera is loose? you shouldn’t be able to rotate it.
If you start a new post here in #problems-and-support, it’ll open up your own ticket for GF to look at. They like keeping to 1 problem per ticket and the #problems-and-support area creates a ticket just as an e-mail does in their system.
Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.