First time using machine and cuts are not going through the materials

My next cut only half the cut made it thru the backside then i did another of the same cut and barely any made it thru the backside :frowning: this is so odd to me lol

Yup read, tried it still nothing I going to try again with 2 pass and see what happen again

Your focal height should be 0.138 or you should use Set Focus. The .2" focal height is too high - you’ll have less power and a wider beam when it does it the material. You want the focus to be on the surface (generally - there are exceptions but they’re for advanced techniques). You will almost certainly not cut through if you focus too high like that.

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Tried it now with 3 pass, I hope it works this time

Be sure to check your settings. If you are cutting on Proofgrade materials, the settings should say Cut Engrave and Score.

![image|666x500](upload://cv P09ZtqjjUKzLF9Dftaip0PnRi.jpeg) nothing is working

I just cut some spalted maple and not having the same thing handy to test, I made an ellipse in the largest area of scrap and tried to cut it, When that did not cut through. I made the ellipse smaller inside, cut the speed by 10, and tried again. After 4 tries it cut through almost as it started to flame a bit, but I was able to use a razor to get the last bits.

In the end this will usually be the case especially if the grain of the wood is interesting, and even if you have it locked down in simple situations, Where there is wood enough to do it I use this…
Depth Adjustments - Beyond the Manual - Glowforge Owners Forum

What kind of machine do you have? Pro, Plus, Basic?

The Plus

And I just start using it only was able to cut the good measure, which I can not fine anymore, well I am able to fine it but it doesn’t show in Glowforge design space. I wanted to check the setting on it, but I will not load

thats what worries me about this laser. It wasnt until i raised it that high that it finally started cutting thru the material all the way. The lower i have set it the less material its been able to go through. Jus like the other persons pictures it may go thru 50% - 70% of the material but then the rest i have to break off. Wonder if there is something wrong with this batch of wood

Okay , let’s continue this conversation over on your original thread. (That’s so Support can follow along with what you have tried…it’s not going to be seen on this thread.)

Check over there in a few minutes, I need to gather some screen shots.

You might have a focusing issue if raising the focus that high results in a better cut. There are some things you will need to check…stand by for a bit while I get started on the other thread.

I’ll check back in a little while with some things to look at. (Or @jamesdhatch can walk you through checking all the optical path.)

Oh, you already looked at most of it…only thing left to check is the mirror…

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Hi Jules did all of this cleaning yesterday. It only had one good cut. I need to figure this med draft board focus height. The medium draftboard setting is just not working default

What setting are you using again

I am typing up the steps for you on your other thread.


Yea i checked all the lenses and cleaned em jus to be safe and even checked the mirror and everything looks good and new to me. Im going to attempt the multiple squares or circled nested into each other varying the focus height and see what happens from there.

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Sounds like a good next test.

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I’m sorry for the trouble with your new Glowforge. Thanks for taking the time to do such great troubleshooting already, and for providing those photos. Unfortunately, it looks like your unit is experiencing an issue that we can’t resolve remotely. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.

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