In the past 2 weeks I have had the same nerve wracking issue of focusing. Up until 2 weeks ago my machine was running fine. Job after job. Then it came to end when if I am able to print 1 job, I am unable to print again for several hors because of focusing. I have reset routers, cleaned the machine, reset and reconnected to the wi-fi. cleared the cache. What am I missing? I never expected to not be able to use a machine that I have only had for 3 months.
Have you contacted Glowforge Support yet? The steps you have taken are about all the community can offer.
I haven’t yet. I went and purchased a wifi extender to see if that will fix the problem. fingers crossed
The extender didn’t work. I have relocated my machine to the same room that my computer, router and wifi is in and hopefully that resolves the issue. I have also submitted a helpdesk ticket.
Besides cleaning the camera, there are two small clear windows on the bottom of the head on each side of the lens, make sure they are clean too.
Here is an old post with some troubleshooting ideas.
Thank you. I have cleaned them, so let me see how this goes.
I have followed those instructions.
That didn’t fix the problem.
Reset modem, router, wi-fi, and shut down computer and GF for 30-45 minutes. Powered everything on. What do you know? It calibrated and worked. When finished, it went OFFLINE. Reset-up the wi-fi. Now it is back to square one with FOCUSING!!! I will let it focus for the remainder of the evening.
I would begin to suspect a newly introduced source of WiFi interference. Just an idea.
I was running 2 routers. Disconnected my secondary router, connected the GF Pro to the new wifi address and it worked! It finished cutting now it is back to FOCUSING!
Although stuck on focusing was the original problem.
Correct and is still stuck on focusing from this morning.
I haven’t read all the advice you followed, but just wondered if you tried switching your router to a different WiFi channel, in case one of your neighbors has introduced a new router using the same channel you are using. I’ve heard changing the channel can help in those cases.
Hello All. After working with tech support, they deemed I have a bad printer head. Currently, they are out of stock. Now, I have to find someone to make a wedding cake topper before the 18th.
Where are you located (city/state)?