I’ve been pretty vocal to multiple people about how I think Glowforge customer service is really top notch. I also think that the machine is very capable. I think they lack in reliability/dependability, but I hope they are moving toward a more dependable and less finicky machine.
That being said, I recently had to do a support chat because my Glowforge was stuck “centering” after doing the calibration. They did some troubleshooting and determined it was the lid cable that needed replacing. They got the order right out to me this week, and I replaced it last night.
It didn’t take very long, and the instructions were very clear.
I just wanted to take a moment to say, thank you to the support team! They put up with a lot of griping and seem to handle it with aplomb. I appreciate your fast dealing with sending the cable out to me. I was actually able to finish a job that someone needed to pick up this morning…and when it went down Sunday, I didn’t think that was going to happen. You guys rock!