Problems and Support


Topic Replies Activity
How to get help

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

1 October 21, 2015
About the "Problems and Support" category 2 November 30, 2016
Ordered a part and... its disappeared into the ether 4 January 25, 2020
Custom Settings Problem 10 January 24, 2020
Credit not visible in shop 3 January 25, 2020
Lose belt on right side 5 January 24, 2020
Free pico puzzle 6 January 25, 2020
Laser Power 10 January 25, 2020
Shipping issue. Unfulfilled order with no updates 13 January 24, 2020
lHELP! Replaced Lid Cable for the Second time and laser arm is not moving! 7 January 24, 2020
App connection failure/down? 5 January 24, 2020
Shipping? 18 January 23, 2020
Lines in acrylic engraving 12 January 24, 2020
URL edit bug? 5 January 24, 2020
Unable to complete correct cut paths 8 January 24, 2020
Can't upload anything 29 January 23, 2020
PG hardwood order shipping timeline 4 January 23, 2020
Purchased designs don't show up 5 January 23, 2020
Orange Light on Startup 5 January 23, 2020
Replacement lens remover 11 January 23, 2020
Saved Settings Issue 19 January 23, 2020
Glowforge not recognizing proofgrade material 9 January 24, 2020
Beta speeds gone? 20 January 23, 2020
Some cuts and scores are wavy 22 January 24, 2020
Medium draftboard backing on or off? 15 January 22, 2020
GF not cutting all the way through on PG Hardwood Materials 17 January 24, 2020
Seeing ridges on the edges of cut acrylic 6 January 23, 2020
Stuck on "Centering" During Power Up 12 January 24, 2020
Changing Wifi 11 January 22, 2020
1.951 Inch tall without Tray - Works 30 % of the time - Please help! 5 January 22, 2020