Problems and Support

How We Troubleshoot ( 2 3 ) (41)

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.…

How to get help (1)

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

About the "Problems and Support" category (2)
Cleaning exhaust fan Official advice (4)
PG Materials Orders (12)
Issue with shipment of materials (12)
Anyone gotten a warranty replacement glowforge lately? (8)
Yellow Light Coolant Pump Seems to sound different (2)
Proofgrade Medium Black Acrylic Only Available in 5" x 10"? (2)
Snapmark alignment five inches off (5)
New proofgrade processing? (5)
Glowforge Filter Unit ETA (3)
Big file won't cut every time (11)
Lost bed area (7)
Can someone with a different laser buy Proofgrade materials? (4)
Lid is coming off in rear left corner (4)
Material Thickness Bug (11)
Wifi not restarting? ( 2 ) (25)
Shipping to Germany (10)
Very angry with material shipments (18)
SVG will not process any ideas (8)
When using Add Artwork button, duplicate colors in uploaded art appear as new operations in sidebar (5)
What file type for cutting? (4)
Engraving preview misaligned (and printing that way) (10)
Graphics for iPad export issue with scale (5)
Startup fail (11)
Nearly constant flame during cutting (15)
My turn to get stuck on centering, ugh (12)
Travel Luggage Tag with Privacy Slip Cover files missing (3)
Help with file (11)