Problems and Support


Topic Replies Activity
How We Troubleshoot

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.…

46 March 19, 2019
How to get help

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

1 October 21, 2015
About the "Problems and Support" category 2 November 30, 2016
Can't Erase Spots Around My Trace 2 December 15, 2019
I can't connect to my glowforge 4 December 15, 2019
Getting no response 4 December 15, 2019
How to cancel project? 5 December 15, 2019
Brand new air assist fan not working 7 December 15, 2019
Modern Mosaic Pencil Holder 3 December 14, 2019
Yellow light on button 4 December 14, 2019
Ditch FedEx, please 11 December 15, 2019
Reset please 3 December 14, 2019
Homing, Centering, and Calibration are not completing 3 December 14, 2019
Zoom in the UI seems to be not working correctly 3 December 14, 2019
Amber Light Wont Go Away 13 December 14, 2019
X Y position at startup @ lower right corner 3 December 14, 2019
Glowforge skips mid engraving! 3 December 14, 2019
Where can I find my referral code? 4 December 15, 2019
Feature request - trouble code indication 3 December 15, 2019
Glowforge not moving on start up 5 December 15, 2019
Engravings start off looking nice and detailed, but get "blurry" as they progress 6 December 14, 2019
Driver belt position 16 December 13, 2019
Missing black cable installation instructions 14 December 14, 2019
Debt Collection 2 December 13, 2019
Error Uploading svg after recent update 16 December 13, 2019
Losing motor steps when running an engrave at full Beta speeds 12 December 13, 2019
WiFi was working now it’s not connecting, any ideas!? 18 December 14, 2019
NEW MACHINE! stuck on centering 4 December 13, 2019
Set different materials for different files 7 December 13, 2019
Off... by a lot! 4 December 13, 2019