Problems and Support

How We Troubleshoot ( 2 3 ) (41)

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.…

How to get help (1)

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

About the "Problems and Support" category (2)
Suggestion for Catalog designs (2)
Scanning (4)
Losing Resolution (2)
Connection Issues / Lack of Error Info (4)
Proofgrade Hardwoods in larger/different sizes? (6)
Available cut size redux - not quite 11" wide, how to override settings ( 2 ) (35)
Illustrator text not engraving properly (7)
Print dialog disappears (12)
Cannot connect to my schools WiFi which is 5 GHz (6)
Why does this say no artwork? (14)
Keeps scanning and would not come online anymore(Resolved) (11)
Laser Died :( (10)
Bad engrave (7)
Proof grade settings not showing up in manual (5)
Help! First stuck on scanning, now Green Wifi light not turning on (6)
PG cuts failing, power seems ever so slightly inconsistent ( 2 ) (21)
Stuck in scanning again (5)
Gravit SVGs and JPEGs coming in small (6)
Open lid, close lid, then scan forever? [Resolved] ( 2 ) (29)
Shop Closed? (19)
Why are engraved images lighter than engraved letters at the same speed&power settings (6)
Anyone having issues with getting spots around their etchings? (14)
Hilariously bad alignment & shifting during print (9)
Trying to engrave old photographs in softwood (8)
Purchased wallet won't load [Resolved] (4)
GFUI Time Remaining Bug (10)
Basswood warped after engraving (9)