Problems and Support

How We Troubleshoot ( 2 3 ) (41)

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.…

How to get help (1)

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

About the "Problems and Support" category (2)
App down? (1)
Alignment problem with my Glowforge Pro (5)
Snapmark E-mail received but no magnet icon? (5)
MacBook Air etching snafu (8)
Laser incorrectly calibrating/centering upon startup (10)
Not cutting through proof grade (5)
A large page is created around my artwork, and I can't print (7)
Not getting any updates on open tickets (5)
Snapmark issues (4)
Saving file as svg in Inkscape (16)
Cut and engrave on prepared (curved) image (6)
Dimmed lighting with snapmarks (4)
Glowforge Plus, Will not go past preparing the materials (7)
Blurry Camera / Can't Scan PG Barcode (8)
Inspire others with just one picture: 11/13/18 Latest Improvements (1)
Still stuck on "Focusing" (13)
Stuck on Scanning after opening lid (7)
Air filter 2019?! I'll be out of warranty (3)
Score - Speed and Power are not corresponding (10)
Question - Cut placement accuracy (does the head align itself optically and why?) (5)
Where can I find the order stays for my air filter? (3)
Can't upload design (8)
DHL came but I haven’t received the labels yet! (7)
Not able to connect to ( 2 ) (31)
Proof Grade Fire Flares ( 2 ) (26)
No glowing button (12)
Referral not real? (3)