Problems and Support

How We Troubleshoot ( 2 3 ) (44)

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.…

How to get help (1)

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

About the "Problems and Support" category (2)
Focusing the Head (7)
Clear Acrylic size not available in store (4)
Rulers and guides with snapping (3)
Camera focus appears to be off (7)
Cooling issue (4)
Bogus web site (3)
Rotated bed image and weird score pattern misalignment (7)
SVG file isn’t showing up as “filled” on my glowforge (2)
Material Shown As Wrong Size In Glowforge App (2)
3M Tape (4)
"Print Done" dismiss ... ugh (16)
Glowforge Issue (7)
Connected to wifi but GF still says it is offline? (8)
Glowforge not working (5)
Baffling communications on compact filter delivery (3)
How long do I have to return my glowforge? It has been giving me a lot of trouble, and for the amount of money I paid it's just not worth the aggravation (5)
How do I go about opening a ticket? I have had many problems with my glowforge especially long wait times while preparing print and then just getting an error. Thank You (4)
Machine (gf plus) made a popping noise and wont turn on now (3)
How to do a dark engrave with little depth? (6)
I'd like to see the ability to lock in place items in the tree ( 2 ) (35)
Belt frayed and charred (3)
Brand New GF stuck on centering/homing (3)
No option to enable Compact Filter in the UI (16)
FedEx forged my signature for the Compact Filter (and not in a good way) (9)
Slow upload/lagging (6)
Schools that want to buy (6)
Focusing - Not really i dont think (4)