Problems and Support


Topic Replies Activity
How We Troubleshoot

How We Troubleshoot Using your Glowforge should be a delightful experience. You should be able to drag your design into place, add material, and click print for beautiful results every time. You should never hit a snag.…

46 March 19, 2019
How to get help

Ugh - so sorry something’s wrong! Let me try to get you pointed in the right direction for a solution. If you have a question, the answer is very likely here, on this forum. While there’s an FAQ, you’re going to get the…

1 October 21, 2015
About the "Problems and Support" category 2 November 30, 2016
Need a new filter after less than 10 hours of cutting 1 October 18, 2019
Getting Started - Learn by Doing section 4 October 17, 2019
How long does the filter last? 11 October 17, 2019
Connectivity Question 3 October 18, 2019
BRAND NEW and LID OPEN message on app 3 October 17, 2019
Line per inch change? 20 October 17, 2019
Adjusting the type of cut: Back and forth vs. tracing a single line 4 October 17, 2019
Stuck on "cooling" 9 October 17, 2019
How do I order the black cable? 11 October 17, 2019
Not workin on Chrome 3 October 17, 2019
Cutting location issues - and website issues - and? 11 October 18, 2019
Ribbon cable coming off print head 13 October 17, 2019
Blurry Camera and off Center 12 October 17, 2019
Increased contrast for design elements in UI 3 October 17, 2019
I need customer service to respond or answer back emails 8 October 15, 2019
Not loading a previously traced image 17 October 17, 2019
My glowforge pro is stopping mid-print and not finishing 14 October 17, 2019
I was in the middle of a project and my glowforge button turned yellow and the machine just stopped 7 October 17, 2019
How do I scan in an image and then have the GloveForge cut it our 2 October 15, 2019
New Lid Cable - Same Problems 7 October 16, 2019
Skipped parts of engraving 5 October 16, 2019
Stuck on Focusing and lid not closing properly 7 October 16, 2019
Precise Cutting Area Issue 5 October 16, 2019
Scroll bar no longer working 13 October 15, 2019
Glowforge is not cutting properly 12 October 16, 2019
New Glowforge, Lid Camera not focusing & cannot calibrate 7 October 14, 2019
The dreaded eternal scanning has happened 21 October 14, 2019