Frozen calibrating and head not moving

I have the pro…I’ve cleaned the camera, reset the WiFi and tried the tricks.
New projects continue to show old bed images and the refresh bed image is grayed out.
Keeps getting stuck on “centering”.
I’ve only done 2-3 cuts / small projects since I got this a week ago. Highly frustrated at the quality here. Not worth the cost.
Any advice?

Just to make sure you’ve tried all the tricks, you’ll want to run through the entire list here:

If none of those fix it, Support will need to take a look at your logs and let you know what the next steps are. Good luck! :slightly_smiling_face:

I can see that you’ve reached out to support via email and that we’ve responded, so I’m going to go ahead and close this topic to avoid any duplicate communication.

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