Frustrated .....wasting time and money

[primal_healer]

I have seen a few posts where people were able to connect with 2.4 but the router had some sort of smart switching that would force the glowforge to a 5ghz channel and cause the same issues as this user is facing. Thought it might be a similar issue.

What @deirdrebeth mentioned here.

Glowforge is stuck on centering during first project

Centering is often an issue with the WiFi connection. requires a solid, but not necessarily fast connection at 2.4ghz. Many modern routers will have “smart switching” which will switch the connection out to a 5ghz which is useless to the Forge. The easiest way to test that is to set up a hot-spot on your phone and run the WiFi connection again - if everything works than it’s your WiFi. You can also try a manual reboot by shutting off not only the Forge but your router, modem, and a…

It went to email tho so not sure if that was the issue or how it was resolved