Well, I missed the delivery of my Glowforge Pro last week as I was out of town. After returning home on Sunday and resolving Wifi related setup issue I tried to do my first print, but as you can see from the picture I have a gantry alignment issue now.
I pulled up the Founders Ruler and put in a piece of Proofgrade Maple. When the Glowforge tried to scan the material, the gantry did not move at the same rate on both sides, it really only moved on the left side causing the gantry to be out of alignment and making a loud noise.
Yes, I reported to to Support on Sunday evening and was assigned ticket 57159. Still waiting to hear from Glowforge support. Their automated response said they would get back to me within three business days. Thought someone else here may have a suggestion as to how to resolve this problem.