Hello. I’m stuck on focusing. I have tried…
-Turned the forge on and off several times.
-Cleaned all lenses.
-Checked all cables no kinks or anything looking damaged.
-Checked crumb tray to ensure its seated properly. -Turned lights off in room.
Still stuck on focusing. I have attached a couple photos of print head lenses and cable connection.
Please advise of anything else I should check or what other troubleshooting I can do.
Hi–is your unit close to a window? Sometimes bright ambient light can confuse the machine–close the curtain, or put a towel over the lid to block out all ambient light to determine if this is a factor or not… As well as make sure there is nothing on the bed–some times starting up the machine with material on the bed can also confuse it…
Well, worth a shot. Can you try a different browser? I few weeks ago I was stuck on rendering and switched from FireFox to Chrome, and able to run OK again. Fortunately it’s OK again on FF. Sometimes updates to the browsers causes glitches…
Well, darn. Resetting the wifi doesn’t get rid of interference on the network, but usually if it’s a wifi issue the hotspot should work. It might be a black cable issue. Support will be along soon, and they can check your logs and see what clues might be hidden there. Sorry!
I’m so sorry you ran into trouble. Thank you for taking the time to do some initial troubleshooting.
I extracted the logs from your Glowforge to investigate the problem, and it seems like your unit is running into trouble during the calibration step in which the lens focuses inside the printer head (you may hear this when it’s happening - there’s an audible “ticking” sound as the lens moves up and down in the head). There are a few different reasons this error may be occurring. Could you please check a few things for me to help narrow it down? If you see a step you’ve already done, just let me know that you skipped it.
If you are using magnets to secure material to the crumbtray of your Glowforge, please remove or reposition them and try again. Magnets placed close to the printer head may cause trouble during calibration
Check the connection of the printer head to the white ribbon cable in the printer arm. Turn off your Glowforge, unplug the head, and plug it back in. Note whether the cable plugs back in securely, and whether you feel it “click” into place