Thank you for reaching out. I’m sorry to hear your Glowforge is getting stuck during scanning.
I took a look at the logs for your unit and can confirm what everyone else here has already said, the issue is likely with the black lid cable.
Before replacing the cable, I’d like to double check that all of your cable connections are well seated and the clips are closed.
Please follow the steps below to check the lid connections:
Turn off your unit.
Open the lid.
Using both hands, gently roll the laser arm to the front of the unit.
There are 5 clips pictured below. Check each one to ensure it is closed. The clip should lie flat, and you shouldn’t be able to flip it in any direction.
- If any of the clips are open, please take a photo and attach it to your reply. Don’t try to adjust or reseat the cable until reaching back out to us.
If everything is connected properly, then the next step is to replace the black cable. You can purchase a new cable from our shop here: Black Lid Cable. Once the cable is received, you can follow this link, Replace Black Lid Cable, for installation instructions.
Please let me know if you have any questions.