They’ll probably respond on your other thread, so if you don’t have these pictures and information listed on that one, you might want to copy it over there too, to make sure you have all your bases covered.
(In general, the less time they have to spend tracking things down the sooner you get an answer. So it’s always a good idea to stick to one method of communication, either email or forum post. It just saves you time in the long run.)
The only advantage to forum posts over emails is when a problem is general enough that other customers might be able to suggest something you can try to fix it. (This one isn’t one we can help with though.)
In your case, if they are trying to locate a replacement cable for you, they will contact you when they have it ready and need your address information. That has to happen off the boards to protect your privacy. So they will close this post and the original and contact you via email. That can be from a few hours to a few days depending on how the supply is looking at the repair facility, so prepare for the worst and hope for the best.
It probably won’t be that long, but there’s no way of knowing in advance.
Posting on the forum is not any faster than dealing with them directly by email, and frequently a lot slower…they only check once or twice a day on the forum. So if there’s a next time, just expect some delays. They always get the problem resolved as fast as they can. But it’s never as fast as customers want it to be.
(Oh, and an occasional power hiccup on startup is normal. I believe they said something about the pump cycling at one point, but I might not be remembering correctly. Mine does it sometimes though.)