I’ve been using my Glowforge Plus for about 6 months. I use it in my custom leather shop and it’s been working great. Until today.
I completed a print and as I opened the lid, it turned off. It won’t turn back on. I use this in my full time leather shop and have customers that rely on me getting product out on time. This puts a significant delay in production.
I’ve checked the power outlets. No breaker issues. Other devices work in the outlet. No power to the GF at all. If it was the lid cable, the lights would still be on. I did all the trouble shooting i can but with no power, i’m done. I unplugged the power cable from both ends. No breaker on the GF to reset. Let it sit for over an hour. Still nothing. Temperature inside ny shop is 74⁰ F so it’s not overheated. Vent is not blocked and it is dedicated to the GF. No damage on the GF.
Again. The power supply is fine. I’ve plugged in several different devices to the same plug. Everything else on the circuit is working without fail. The lights stay on when the lid is closed if functioning properly and brighten up when the lid is opened. I don’t have any power in the device but there is definitely power going to it. I’m not sure if there is a breaker inside the GF I can’t access. Although, I don’t know why an internal breaker would fail unless it’s a fault from the manufacturer.
OK. I’ not getting any power from the machine. I don’t know if it’s the lid cable or not. But this creates a HUGE problem for me. I have customers (one in particular) waiting on product and this causes delays in him getting his product and, in turn, causes his customers getting their product. This thing is less than a year old. We shouldn’t pay this much money for a product that lasts less than a year. I’m seeing this particular issue has been going on more and more. But thank you for your help.
Well, that stinks. That’s where I am at. No response at all. Support need to contact me so I can get this replaced and I have to tell my customers something. This is my income aside from the other leather products I make. But the laser orders pay my shop rent.