Jules
January 19, 2020, 3:42pm
2
Uh no, that is not the normal behavior.
There are a series of checks that you can run through while you wait to hear from Support about it. It might be a loose connection or cable. The checks are listed here:
Although “Stuck in Centering/Focusing” looks the same to the customers, it can be caused by a bunch of different things, and it’s easier for Glowforge to analyze it individually by looking at the machine logs than it is for us to do it. That’s why they don’t post solutions here. It can make things worse if the customers get the wrong “cause” and start trying to fix it without knowing what’s causing it.
If you want to start running through a process of elimination to eliminate other causes whil…
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