Still no fix for us either
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Mine is stuck on focusing. I opened a ticket yesterday, but have not received a response yet. Hopefully they figure it out soon. I feel better knowing itās not just me.
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@ pubultrastar I went thru the same thing. I was pulling my hair out checking everything nothing worked. I called and havenāt heard back. So I am nervous.
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New update - America has woken up!
Investigating - A small set of subscribers are experiencing scanning and auto-focus issues. Weāre actively investigating the issue
Jan 07, 2025 - 07:22 PST
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Still stuck on homing here as well.
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i have two - both are stuck. one on cancelling and one on homing. Oddly GF took down the banner saying they are working on the issue, as if itās fixed?? i mean, are they still working on it or no? its clearly not fixed. i did try unplugging my modem (along with the two lasers and turning off my computer) for 10 minutes hoping to clear the que but it made no difference at all.
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Same hereā¦ a GF Pro and a GF Basic, both stuck on power-up sequence.
Would be nice if they had a page somewhere where they can log these specific issues and at least say āWe are working on thisā¦ā or āHere is the latest on thisā¦ā. Their server support page is not sufficient for thisā¦ too high level.
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As of 9:25am MST my machine is still stuck on āCancelling.ā
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GF says itās fixed but I am stuck cancelling still.
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Me too!
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Been stuck on cancelling since 9am 1/6. Even with full reboot / reconnect
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Mine just came back up, so they must have done something. Try a reboot.
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Mine is also stuck on CANCELLING and have attempted to bypass the phone system with no luck today. I spoke with someone yesterday and she said it was an issue on their end and it needed engineer support. My ticket number is 586925. I keep sending emails as the āstatus updateā is incorrect.
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Both of mine also just came back. I think the key here is to keep your GF on so it can receive any necessary updates.
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just made my first cutā¦seems to be back workingā¦
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Still STUCK at 115pm eastern time
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I left my machine on all this morning until the app went from ācancellingā to āofflineā. Turned off the machine and turned it back on and itās now workingā¦
I did speak with GF this morning too and they said no ETA on a fix. Mine just started to work.
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My is working! 1:19 east
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Working for me - had to power on the Glowforge to clear the āscanningā status in the app.
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