As the title says, my Glowforge is stuck on the “focusing” step. This began yesterday when I first turned the unit on and now it’s all that it does. No noise besides the initial fan whirring and then low RPM hum afterwards. No clicking, no movement, nothing - just stuck on focusing.
I’m sorry that you’ve run into trouble and your unit is stuck on focusing. We extracted the most recent logs from your unit to take a closer look. It looks like your Glowforge was able to connect successfully to your network, but it may be having trouble maintaining a stable connection. When this is the case, you won’t need to go through Wi-Fi setup again, but you may see an “Offline” message.
Something I recommend you check first are any security permission settings you might have on your network. To use your Glowforge, you will need to allow access to the following domains on ports 80 and 443, for http and https traffic as well as websockets.
Additionally, you’ll need access to the following on port 123 using UDP:
After checking the above, the most common solution to Wi-Fi challenges is to restart all the devices involved in connecting to the internet.
Turn off the computer, phone, or tablet that you’re using
Turn off your Glowforge
Unplug your modem
Unplug your Wi-Fi access point
Wait one minute, then plug everything back in and turn them back on
If that doesn’t work, we have two more suggestions that often make a big difference:
Improve the signal path between your Glowforge and your Wi-Fi access point
Wi-Fi signals need a clear path. Remove physical barriers, and move devices closer together:
Move your Wi-Fi access point up high and make sure it’s in an open space. Avoid locating your Wi-Fi access point on the ground, under a desk, in a cabinet, or in a corner where its signal can be blocked.
Relocate your Wi-Fi access point closer to your Glowforge
Move your Glowforge closer to your Wi-Fi access point
Install a Wi-Fi range extender closer to your Glowforge
Run an ethernet cable and install a second Wi-Fi access point next to your Glowforge
Reduce electronic and Wi-Fi interference
If your unit is near other devices that use Wi-Fi or a large number of electronics, temporarily turn off other electronics and devices in the area.
Thanks for your swift response @ivan1. It would seem that my PiHole was blocking storage.googleapis.com and whitelisting the address seems to have allowed the Glowforge to begin functioning again. I’ll be testing it out further this afternoon and I’ll respond with the results to say if it continues to work.